Refund policy

We want you to love your EquiHaute pieces. If something isn’t quite right, we’re happy to help.

You have 30 days from the date of delivery to return an item for a refund or exchange.

Conditions for return:

To be eligible, items must be:
• Unworn, unwashed, and undamaged
• In original condition with all tags attached
• Returned in their original packaging where possible

Return shipping:

Return shipping costs are the customer’s responsibility. We recommend using a trackable courier service, as EquiHaute is not liable for items lost in transit back to us.

How to return an item:
1. Email hello@equihaute.co.za with your order number and the item(s) you’d like to return
2. We’ll confirm your return and provide the return address
3. Pack the item securely and send it back within the 30-day window
4. Once received and inspected, we’ll process your refund or exchange within 5–10 business days

Refunds:

Refunds are issued to your original payment method, excluding original delivery fees.

Faulty or incorrect items:

If you’ve received a faulty or incorrect item, please contact us within 7 days of delivery, in this case, return shipping is on us.

Exclusions:

The following items are not eligible for return or exchange:
• Custom or made-to-order products
• Sale items