Shipping policy

Order Processing:

We understand you're eager to receive your order, and we aim to process all online purchases within 24 hours of receipt. Orders placed over weekends or on public holidays will be processed on the next working day.

Please note that custom-made products require an additional 5 working days for production before dispatch.

Once your order has been processed, you will receive a confirmation email with your order details.

Delivery Policy:

Orders totalling R2000 or more qualify for free delivery within South Africa. A shipping fee of R150 applies to orders below this amount. All deliveries are handled via standard delivery through our contracted courier, with an estimated delivery time of 2–3 working days from dispatch. Please note that weekends and public holidays are not included in this timeframe.

Customers in rural or outlying areas may experience an additional 3 days for delivery, as some of these areas are not serviced daily.

Please also note that delivery times may be extended during peak periods such as Black Friday and the Festive Season, due to increased demand.

Once your order has been dispatched, you will receive a tracking number, and delivery updates will be shared via our courier partner.

We currently only have the option of delivery within South Africa on our website, for all international orders, please send us an e-mail at hello@equihaute.co.za